Privacy Policy.
Your privacy is our priority. Learn how Austin Inc. protects and manages your personal information.
Introduction
Austin Inc. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our education consultancy services.
As an education consultancy operating in Nepal, we comply with the Electronic Transaction Act, 2063 (2008), the Right to Information Act, 2064 (2007), and other applicable Nepali laws regarding data protection and privacy.
By using our services, you consent to the data practices described in this policy.
If you do not agree to these Terms, you must not use our services.
Information We Collect
Personal Information
- • Full name, date of birth, and contact information
- • Email address and phone number
- • Residential address and citizenship details
- • Educational background and academic transcripts
- • Passport information and visa documentation
- • Financial information for visa and scholarship applications
- • English proficiency test scores (IELTS, TOEFL, PTE)
- • Career goals and study preferences
Technical Information
- • IP address and browser information
- • Device type and operating system
- • Website usage patterns and preferences
- • Cookies and similar tracking technologies
- • Log files and analytics data
Communication Records
- • Email correspondence and chat messages
- • Phone call records and consultation notes
- • Feedback and survey responses
- • Social media interactions
How We Use Your Information
Service Provision
- • University application processing
- • Visa application assistance
- • Scholarship guidance
- • Career counseling services
- • Document verification
Communication
- • Responding to inquiries
- • Sending updates and notifications
- • Marketing communications
- • Educational newsletters
- • Event invitations
Legal Compliance
- • Regulatory requirements
- • Government reporting
- • Fraud prevention
- • Legal proceedings
- • Audit purposes
Service Improvement
- • Website optimization
- • Service enhancement
- • Analytics and research
- • Quality assurance
- • Customer satisfaction
Data Storage and Security
Security Measures
We implement industry-standard security measures to protect your personal information:
- • SSL encryption for data transmission
- • Secure servers with firewall protection
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
Data Retention
We retain your personal information for the following periods:
- • Active client records: Duration of service + 7 years
- • Application documents: 10 years from completion
- • Financial records: 7 years as per Nepali law
- • Marketing data: Until consent is withdrawn
- • Website analytics: 26 months maximum
Data Location
Your data is primarily stored on secure servers within Nepal. When necessary for service provision (such as university applications), data may be transferred to destination countries with appropriate safeguards in place.
Your Rights
Right to Access
Request copies of your personal information we hold
Right to Portability
Request transfer of your data to another service provider
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Object
Object to processing of your data for marketing purposes
Right to Erasure
Request deletion of your personal information (subject to legal requirements)
Right to Withdraw Consent
Withdraw consent for data processing at any time
Third Party Sharing
Educational Institutions
We share your information with universities, colleges, and educational institutions for application processing, admission decisions, and enrollment procedures.
Government Agencies
Information may be shared with visa offices, immigration authorities, and relevant government departments as required for visa applications and legal compliance.
Service Providers
We work with trusted third-party service providers for document verification, translation services, and technical support under strict confidentiality agreements.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Austin Incorporation Pvt. Ltd.
Data Protection Officer
Kathmandu, Nepal
We will respond to your privacy-related inquiries within 30 days as required by Nepali law.